Category: Communauto

Categories
News Quebec

Your Communauto membership follows you to the South of France!

We’ve got great news for you! We have a good friend in the South…of France! ☀️ 

Their name is Modulauto and, just like us, they believe in making cars more accessible, shared, and sustainable. 

📍 Based in the Occitanie region—from Nîmes to Perpignan—Modulauto operates over 130 carsharing stations throughout the area.

Perfect for exploring the South of France easily and hassle-free.

Like any great story, it started with a spark—and now, we’re inviting you to enjoy the benefits too ❤️ 

Heading to Montpellier or nearby? 

Thanks to our reciprocal membership agreement, you can book Modulauto vehicles using your Communauto subscription. From compact cars to family-sized vehicles, find the right shared car for your trip. 

How to take advantage of it? 

It couldn’t be easier:

  1. Click here to create your Modulauto account > 
  2. During registration, enter the promo code INTERCO 

✔️ No registration fee (normally €25) 

✔️ No monthly fee 

  1. Your Communauto plan applies automatically: 

👉 See all stations in and around Montpellier 


And here’s more good news: it all works just like at home. 

Same app to book, same in-car system—you already know the drill. No need to change your habits.

No surprises: fuel is included, as always. You’ll find a fuel card in every vehicle to refuel if needed.

As you can see, we’re committed to making life easier for you—even (and especially) on vacation ❤️ 

What about the damage protection option? 

You already have a damage fee selected in your Communauto account. Here is a comparison of the options:

To state it another way, if you have the $750/incident damage protection plan here, you would pay 900€ if in an accident while using Modulauto.

If you have waived our insurance (credit card option), this won’t be an option with Modulauto, so you will be enrolled on their default option with a damage fee of 900€.

Everything is ready to make your travels in Montpellier as smooth as possible. Enjoy the service with total peace of mind!

Speaking of INTERCO…

Did you know that as a Communauto user, you can enjoy access to vehicles in other Communauto cities across Canada and even in Paris, France—at no extra cost! 

It’s simple, seamless, and smart travel—wherever you go.
Learn more here >

Categories
Communauto

Hold on to your hats, winter is just around the corner!

The rays of sunshine are becoming scarcer, the arrival of the Grinch is imminent, and ice cubes are preparing to cling to our moustaches! Yes, winter is back, and as expected, this time of the year brings its share of changes and adaptations.

Every year, we witness some crazy spectacles, put on by a handful of particularly creative users! Despite a majority of good winter driving habits, these few misbehaviour not only make things harder for our fleet team, but also cause trouble for the carsharing community.

To eliminate harmful behaviours this winter, it’s in everyone’s best interest to review these tips.

The 5 principles to avoid winter pitfalls

1.The good reFLEX

Unsurprisingly, this winter, and during all seasons, it is prohibited to park in towing zones, delivery zones, snow clearing areas, or even alleys. Not only do you risk getting a fine that will freeze your blood, but you also put yourself at risk of getting stuck in an unplowed alley. Above all, pay close attention to temporary snow clearing signs. Unsure about parking rules? Follow the guide!

2. Shovelling, sweating, snow clearing… it’s better than the gym!

In most cases, our stations are plowed by parking lot managers or contractors. However, you may encounter a snowbank, so it is each person’s responsibility to lend a hand with the shovel. Besides helping the next user, you get your cardio done for the day! Also, during weather disruptions, stay alert for targeted free offers; you help clear and move a car, and in return, you enjoy a free ride.

For FLEX vehicles, which are generally used for short trips, we offer a 15-minute credit to allow you time to shovel and/or clear snow. This means you won’t start paying until you begin driving or 15 minutes after you access the vehicle, whichever comes first. Learn more >

3. FLEX and round-trip stations: don’t mix up the tables this winter!

Parking rules remain the same despite the arrival of winter. In stations, instructions must be followed to avoid losing our spots. So be vigilant and check the rules in the Communauto app (consult the “Info-stations“). Additionally, it is prohibited to park a FLEX vehicle in our round-trip station spaces. FLEX vehicles must park on-street or in designated drop-off zones, respecting the assigned conditions. It’s like reserving a table at a restaurant; there’s the bar section and the family section, some tables are free, others have specific hours and/or locations. Avoid that heart-stopping moment when you see a ticket on your windshield—follow the instructions carefully. Refer to the parking guide here.

4. Accessories are your sedentary allies!

Shovels and snow brushes are accessories that prefer a sedentary lifestyle, and don’t take kindly to being moved from car to car. Our fleet teams supply our vehicles with these necessary tools to help you apply rule number 2. It goes without saying that these accessories remain in their designated vehicles. For everyone’s benefit, store them in the trunk or on the floor. Sitting on a wet bench seat is like wearing wet socks, and that’s universally unpleasant! Last but not least, don’t hesitate to report any missing accessories via our reporting tool, available on your app. 

5. Fill up the windshield washer fluid for a clear trip!

Before venturing onto winter roads, make sure to check the windshield washer fluid indicator. This step is like checking if your phone has enough battery before a long road trip to the cottage: it’s necessary to ensure a trouble-free ride.

If you run out of fluid, here’s what you need to do:

  • Buy some fluid using your own payment method and submit the receipt via the app, and we’ll credit you. No need to leave empty containers in the vehicle; service stations will gladly take them off your hands.

Holiday Extra

We love the smell of a pine tree on board! However, the needles spreading throughout the vehicle are not festive! For everyone’s comfort, be mindful and clean up after transporting your tree.

Follow these principles to stay in harmony with our vehicles and the community and avoid becoming the laughingstock of the neighbourhood!

Safe travels, and drive carefully!

Categories
News Quebec Quebec

New FLEX Offer to Improve Availability

Do you love the freedom of spontaneous trips with a FLEX car, without the need to plan ahead?

Have you enjoyed the “station zones” we’ve added over the past two years, making more vehicles available in high-demand areas?

Would you like to see these station zones year-round, even during the winter?

The increase in demand forces us to be creative and to think outside the box!

INTRODUCING RETURN FLEX
As our service continues to grow, we’ve had to get creative to meet the demand all year round. One challenge we face is that reservation vehicles can’t stay on the streets during winter due to parking restrictions and snow removal operations. This often leads to fewer available vehicles in high-demand areas during the cold season.

The solution? Convert them into vehicles without reservation while keeping them associated with the station zone they belonged to during the summer.

This delightful mix will give rise to Return FLEX!

PILOT PROJECT
This new version of our service will be tested soon (in the next few weeks) as a pilot project.

If everything goes as planned, we will have two types of FLEX:
• One-way FLEX: the option you already know.
• Return FLEX: the new option available in station zones
You can continue to use One-way FLEX vehicles for trips from A to B: You can start your trip in one part of the main FLEX zone and release it in a different area within the main FLEX zone (see article 1.1.8 of the Rules and Regulations). You can use the new Return FLEX option for return trips, where you start and end in the same station zone.

A new icon in the app will distinguish Return FLEX from the regular One-way FLEX:

To avoid any confusion, a message will appear in the app when you block a Return FLEX to remind you that this vehicle must be returned within the limits of its station zone at the end of the trip.

THE BEST OF BOTH WORLDS FOR VALUE!
Our goal is to maintain a larger supply of vehicles in areas where we created station zones, so:
Return FLEX vehicles will be priced at the same rates as station-based vehicles available by reservation.
But since the Return FLEX vehicles will still be FLEX vehicles:
• You will continue to benefit from FLEX rates if they give a better price for your trip (possible for trips that are short, even an hour or two, but high in kilometres).
• FLEX passes remain compatible with Return FLEX vehicles.
• These vehicles will also be eligible for the credits offered during snow removal. But we will discuss that when the time comes…
The best of both worlds, right?


STARTING SMALL
Since this is a brand-new side of our service, we know it will take time for our members and our own team to get accustomed to it.
To start with, only a few vehicles will be assigned to this new service. We are aiming for December. If the pilot project proves successful, more vehicles will be added.

More updates will follow!